First Line Helpdesk Engineer
-
School:
Royal Grammar School -
Location:
Newcastle -
Salary:
25-26k gross per annum -
Hours:
37.5/week -
Contractual Status:
Permanent -
Closing Date:
18th May 2026
First Line Helpdesk Engineer
Required as soon as possible
We are seeking an enthusiastic and dedicated First Line Helpdesk Engineer to join our dynamic team. Whilst this role is primarily suited for applicants looking to build upon existing 1st Line experience, there are also opportunities for development, training and qualifications related to the role for candidates who can demonstrate skills or have general experience in this knowledge area.
As an integral part of our IDT Department, you will gain hands-on experience supporting a diverse range of users in a busy education environment on multiple sites, including office staff, teaching staff and students across multiple departments. Under guidance from the Second Line Helpdesk Engineer and the Head of IDT Services, you’ll develop skills in setting up systems, troubleshooting, and maintaining computer hardware and networks.
Over the past four years, the IDT department at RGS has led the school through an exciting digital transformation, deploying over 1300 laptops to students and fulfilling the vision of putting a device in the hands of every child. Students in senior school have devices on a one-to-one basis, and technology now plays a significant role in the day-to-day life of teaching and learning at RGS.
Hours: The normal core working hours for the role will be 37.5 hours per week, 8.30am – 4.30pm (7.5 hours per day), Monday to Friday.
Salary: The salary will be in the range of 25-26k gross per annum. The actual salary will be chosen to reflect the experience and skills offered by the successful candidate.
Closing Date: Monday 18th May 2026
How to Apply: Send a covering letter and completed RGS Application Form to jobs@rgs.newcastle.sch.uk
Please note we are unable to accept CV applications. V
Visit Work for us – Royal Grammar School Newcastle job opportunities for full details
Royal Grammar School
In 1525, the Mayor of Newcastle, Thomas Horsley, wrote his will, in which he generously gifted his estate to fund a grammar school. Five centuries later, Horsley’s vision lives on in the Royal Grammar School, Newcastle’s corridors and classrooms, and his philanthropic spirit drives the RGS’s commitment to education.
Few schools can claim a 500-year history. Over the years, the RGS, has continued to flourish as the premier independent school in the North East of England and as one of the country’s leading schools – consistently topping the regional table for academic excellence.
Today, RGS is a fully co-educational school with over 1,300 students aged 7-18 (Years 3 to 13). Its academically selective places are highly sought after. The school has more than 250 students in the Junior School, which shares the same outstanding site as the Senior School. Its Sixth Form is one of the largest in the independent sector, with more than 340 students.
While RGS prides itself on academic excellence, the school is also known for its emphasis on a holistic education. The school’s ‘There’s More to Life’ approach informs its holistic education, which is central to students’ success, health and happiness.
RGS is based in the heart of Newcastle, immediately opposite Jesmond Metro station. The school occupies over 30 acres of land and has state-of-the-art facilities, including five brand new art studios, a new library, a modern Sixth Form Centre, a 25m swimming pool, two Sports Halls, a Performing Arts Centre, outdoor football/rugby pitches at Mooracres, an artificial turf pitch for hockey and the former County Cricket Ground.
Academic Success
RGS is a special place, known and respected throughout the whole country as well as the North East. It’s a place where aspirations are high, results are outstanding, and opportunities are endless. Our students go on to study highly selective courses at the most sought-after universities but also leave the school realising that life outside the classroom has been equally beneficial.
In 2023, RGS was named ‘Independent School of the Year’ overall in The Telegraph Group’s national awards. Most recently, the school was again named North East Independent Secondary School of the Year for Academic Excellence 2025 by The Sunday Times’ Parent Power Schools Guide.
Academically, the school is highly selective. Students are assessed for entry at the key entry points (Y3, Y5, Y7, and a handful at Y9, plus Sixth Form). The biggest entry points are Y3 (60 students), Y7 (c.75 students) and Y12 (c.45 students). Beyond the academics, in Junior School (Y3-6), entry is assessed through activity days, whilst at Y7, students are assessed through online tests and an interaction day. Sixth Form entry is through interview only.
Students sit baseline tests in Y7, Y10, and Y12 – the average GLA CAT score for both the current Y7 and Y12 is 117. We have several students who have the assistance of our dedicated Learning Support Team, which works across Junior and Senior School.
Co-curricular Activities
At RGS, students can choose from over 170 co-curricular activities, ranging from music, drama, and sports to unique options like e-sports and knitting. All students are encouraged to discover what excites and inspires them.
Sport is also a central part of life at RGS, with students actively participating in a variety of activities including hockey, cricket, and basketball, from early morning until late afternoon. RGS views sport as a fundamental vehicle for students to develop lifelong skills, character, resilience – and, above all, a love for daily movement.
While it may seem tricky to balance schoolwork with so many exciting co-curricular and sporting activities, RGS has found that students actively engaged outside the classroom often perform even better academically. Both programmes are designed to help students develop essential life skills, from self-awareness to decision-making and self-organisation.
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